IT Technician

Location: Sebring, OH

Job Description:

Provide technical support for all MPI locations across the country. Support requests will range from general PC troubleshooting, printers, networking, servers, and mobile devices. As well as a wide range of software packages including ePs Radius, MS Office, Adobe CC, and G Suite. You must be extremely responsive and provide necessary solutions as quickly as possible to ensure operations are not hindered by technical difficulties. Must have the ability to quickly assess situations and resolve issues promptly. If needed, seek help from additional resources and provide communication to employees. Candidate must be willing to learn a great deal and have exceptional troubleshooting skills. Must be able to keep up with a constantly evolving & changing environment.

A qualified candidate will provide support for:

• Radius/Scheduling/Open Accounts MIS/ERP/Accounting Software
• Microsoft Windows 10/11 and Mac OS mixed environment
• Windows Server 2008-2019 Support and management
• Windows Domain Administration (Print Services, File Sharing, Active Directory, GPO, etc.)
• Server/Network/vCloud support
• Network Infrastructure (Managing Switches/APs)
• Productivity software support (Microsoft Office/Google Workspace)
• New equipment installation
• Printers, Toshiba Network, and various local types
• Mobile platforms, including iOS and Android
• …and more

‪Qualifications:

• Experience and general knowledge providing IT help desk support
• General understanding of network infrastructure and device configuration, including access points, switches, and firewalls
• General understanding of virtual environments and working with server clusters
• Excellent communication and organizational skills
• Exceptional troubleshooting skills
• Must be able to see all support requests and projects through to completion
• Good writing and documentation skills

Experience: 

• Information Technology: 1 year (Preferred), Radius ERP and MAC OS experience urgently needed

Schedule: Monday-Friday 8 a.m. – 5 p.m. (on rare occasions, may be required to work on off days)

MPI offers a competitive wage, health insurance, 401k, paid holidays & vacation.

Email your resume and references to Bob Fagan at bfagan@mpilabels.com