Labeling System Service Technician

Location:  Alliance, OH

Job Summary: Join our growing team! MPI Label Systems is seeking a Labeling System Service Technician to support the setup, training, installation, and maintenance of labeling and thermal transfer print/apply systems—including RFID technology.

Key Responsibilities:

• Install, train, troubleshoot, and maintain labeling systems.
• Provide remote and on-site customer support.
• Perform in-house repairs and follow-up training.
• Maintain accurate records and complete necessary paperwork.
• Monitor inventory of parts and materials needed for service tasks.

Team & Customer  Interaction:

• Maintain technical proficiency across our product lines.
• Work closely with the Technical Services Manager, General Manager, and Sales Team.
• Support sales reps in evaluating customer needs and troubleshooting.
•  Deliver exceptional customer service and technical support.

Travel & Flexibility:

• Occasional travel to customer sites is required.
• Overnight travel as needed.
• Must provide own transportation (car allowance + mileage reimbursement).
• Ability to cover travel expenses (reimbursed weekly).

Skills & Qualifications:

• Self-starter who thrives in a fast-paced, team-oriented environment.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Capable of lifting heavy objects.
• Comfortable with mechanical tasks.
• Helpful but not required to be experienced in any of the following areas:
  • Packaging or labeling systems, systems integration
  • Computer repair, Windows, MS Office, Google Workspace
  • RFID technology
  • DC electrical systems, & AC single- and three-phase electric
  • Software programming 

Salary is commensurate with experience.

MPI offers a competitive wage, health insurance, a 401 (k) plan, paid holidays & vacation.

E-mail your resume and references to mpearson@mpilabels.com