Labeling System Service Technician

Alliance, OH

Location:  Alliance, OH 

Job Description: Labeling system service technicians are responsible for setup, training, and installation of labeling and or thermal transfer print apply systems. Which includes training the customer in set-up, use, trouble-shooting and maintenance, remote phone/video conference support to the customer, in-house repairs, on-site repair, and training services after the sale.

Administrative Responsibilities:

  • Maintain customer and vendor records
  • Properly fill out all paperwork as directed by the Service Manager
  • Monitor and maintain sufficient levels of parts and materials required to perform all tasks

Other responsibilities and interactions:

  • Learn and maintain technical proficiency with entire product line
  • Provide support and feedback to Machine Sales Department
  • Travel to customer’s site as needed to install, repair, or instruct about labeling and printing equipment
  • Provide field support for custom system installations and training
  • Maintain positive relations with customers
  • Work closely with Technical Services Manager, General Manager, and Sales Force to maintain customer satisfaction
  • Travel with field sales representatives to help qualify projects and/or troubleshoot system functions

Position requirements:

  • Must be a self-starter and work in a fast-paced environment
  • Must be able to perform as a TEAM player and possess good people skills
  • Must be able to work with minimal supervision
  • Must be able to lift heavy objects
  • Must provide own transportation with mileage reimbursed
  • Overnight travel
  • Ability to cover travel expenses (reimbursed by MPI)
  • Computer experience
  • DC Electrical and mechanical experience
  • Previous experience in any of the following disciplines is desired:
    • Technical environment, packaging, labeling, computer repair, systems integration, control panel assembly, board-level repair, Windows Operating Systems, MS Office Suite, Google G Suite products, AC single, & three phase electric, software programming.

Salary is commensurate with experience.

MPI offers a competitive wage, health insurance, 401k, paid holidays & vacation.

E-mail your resume and references to