Customer Service Representative

Wadsworth, OH

Location: Wadsworth, OH

Job Description:  The Customer Service  Representative is responsible for helping with  customer account questions; process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.



  • Inside sales contact for our customer base. Processing all necessary projects, orders, and paperwork to meet customer needs and expectations.
  • Maintain direct communication with management, customer, sales, and production.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Maintaining Excel Database
  • Responding promptly to customer inquiries.

Possess core skills consisting of:

  • 2-3 years of customer service preferred
  • excel skills
  • Attention to detail
  • Good oral and written communication skills
  • Printing/Packaging Industry experience helpful
  • Full-Time

MPI offers a competitive wage, health insurance, 401k, paid holidays & vacation.

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