Account Service

Baltimore, MD

Location: Baltimore, MD

Job Description:  Account Service serves as the primary contact for the Customer and is responsible for day to day communication with the Customer, communicating Customer requirements to the production team and facilitating of the Customers work from the receipt of the order to shipment of the product, at a level of quality where the Company consistently meets its’ goals of servicing the Customer, in a timely manner, in accordance with Company policies and procedures while maintaining profitability.


  • Anticipates and acts on change productively, efficiently and proactively.
  • Communicate daily, in and accurate and timely manner, with scheduling, purchasing, prepress and production personnel to review scheduled activities and productivity.
  • Develop and maintain positive employee relations and ensure open lines of communications with employees and other departments.
  • Act as a resource and liaison to Customers to address and resolve inquiries, problems and complaints.
  • Review Customer orders, as needed, with Sales and Estimating to ensure accurate receipt of the order.
  • Process Customer orders and shipping releases accurately and in a timely manner.
  • Maintain accuracy and relevance of customer profiles.
  • Monitor job progress through the production cycle, and constantly communicate the status to the Customer.
  • Monitor shipping status reports to ensure Customer receives product within the requested time frame.
  • If applicable to the Customer, work in conjunction with the Brand Manager to monitor inventories to acceptable levels and appropriate time frames, ensuring shipment of product on a FIFO basis.
  • Proactively seek new and better methods to improve daily activities.
  • Develop, maintain and grow strong and positive relationships with Customers.
  • Attend and actively participate in all assigned meetings, including, but not limited to, the daily production meeting, monthly major Customer reviews and artwork reviews.
  • Actively support the sales team and the Company’s organizational and sales goals.
  • Perform duties in a safe manner in accordance with all work rules, regulations and housekeeping standards.

Requirements – Possess core skills consisting of:

  • Willingness to do what is necessary to perform the job well.
  • Excellent organizational and communication skills.
  • Ability to deal judiciously and tactfully in human relations issues with colleagues.
  • Dedication to quality consciousness.
  • Understands cause and effect processes and works with fellow employees to eliminate the cause to obtain the desired effect.
  • Maintains an in depth understanding of the printing process with a willingness to constantly advance their personal knowledge of all related processes.
  •  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  •  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to read, analyze and interpret technical procedures. Ability to effectively write reports and procedures.
  • Ability to present information and respond to questions from multiple departments, managers, Customers and production personnel.

MPI offers a competitive wage, health insurance, 401k, paid holidays & vacation.

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