Account Service Assistant 

Baltimore, MD

Location: Baltimore, MD

Job Description: Assistant Account Service works closely with Account Service to support their daily activities and management of the customer accounts, at a level of quality where the Company consistently meets its’ goals of servicing the Customer, in a timely manner, in accordance with Company policies and procedures while maintaining profitability.

Duties & Responsibilities:

  • Anticipates and acts on change productively, efficiently and proactively.
  • Communicate daily, in and accurate and timely manner, with scheduling, purchasing, prepress and production personnel to review scheduled activities and productivity.
  • Develop and maintain positive employee relations and ensure open lines of communications with employees and other departments.
  • Distribution of invoices for review to Account Service and follow up to ensure timely review and return of the invoice to accounting.
  • In a secondary role, potentially act as a resource and liaison to Customers to address and resolve inquiries, problems and complaints.
  • Process prepress purchase requisitions and ensure timely completion of the prep process.
  • Assist Account Service to ensure accuracy of proofs and the preparation of the proof tickets and proof packages being delivered to the Customer.
  • Process repeat, cycle and new orders, as directed by Account Service, accurately and within the standard time lines (24-48 hours).
  • In conjunction with Account Service, process Customer orders and shipping releases accurately and in a timely manner and communicate any potential issues to Account Service.
  • Monitor job progress through the production cycle, and constantly communicate the status to Account Service.
  • In conjunction with shipping and scheduling, monitor shipping status reports to ensure Customer receives product within the requested time frame.
  • If applicable, and in conjunction with Account Service, monitor customer inventories to acceptable levels and appropriate time frames (less than ninety days), ensuring shipment of product on a FIFO basis.
  • Assist Account Service in the customer sample collection and distribution.
  • In conjunction with Account Service, generate reports to monitor historical account activity and necessary reporting requirements of the Customer.
  • Proactively seek new and better methods to improve daily activities.
  • Start to develop strong and positive relationships with Customers, in the absence of Account Service.
  • Monitor customer communications, in the absence of Account Service, and communicate any critical or important issues to production, the Account Service Manager or the Plant Manager.
  • Attend and actively participate in all assigned meetings, including, but not limited to, the daily production meeting, monthly major Customer reviews and artwork reviews.
  • Perform duties in a safe manner in accordance with all work rules, regulations and housekeeping standards.


  • Willingness to do what is necessary to perform the job well.
  • Excellent organizational and communication skills.
  • Ability to deal judiciously and tactfully in human relations issues with colleagues.
  • Dedication to quality consciousness.
  • Understands cause and effect processes and works with fellow employees to eliminate the cause to obtain the desired effect.
  • Willingness to develop an in depth understanding of the printing process and to constantly advance their personal knowledge of all related processes.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to read, analyze and interpret technical procedures. Ability to effectively write reports and procedures.
  • Ability to present information and respond to questions from multiple departments, managers, Customers and production personnel.

MPI offers a competitive wage, health insurance, 401k, paid holidays & vacation.

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